FT Assistant Manager Customer Service
In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End AssociatesManage the Front End during designated hours a minimum of three days a week per standard practice guidelinesMaintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer serviceServe as a model for customer service and instills this value in all associatesManage and achieve Food Lion service standards as delegated by the Customer Service ManagerMaintain an efficient and productive Front End operationSupport the achievement of budgeted financial and operating results for the Front EndEnsure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelinesUnderstand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policiesEnsure that all advertising and sales promotion materials applicable to the Front End are properly utilizedObserve and correct all unsafe conditions that could cause associate or customer accidentsReport all associate and customer accidents in accordance with established Food Lion procedures to the Manager on DutyMonitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent lossesEnsure compliance with local, state and federal regulationsProvide recognition of accomplishments and offer coaching when necessaryTrain and develop Office Assistants and CashiersEnsure office functions are completed accurately and on timeCommunicate all cash variances to the Customer Service ManagerResearch over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessaryEnsure Front End associates operate registers and serve customers in accordance with established policies and proceduresMaintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functionsIn the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient mannerSuccessfully complete Computer Based Training (CBT) and Training Aid coursesPerform all other duties and projects as assigned Recommended Skills Customer Service Elearning Finance Food Safety Passionate Sales Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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