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Administrative Specialist II/Customer Service Representative - 43573

Company Name:
SC Department of Public Safety
_One (1) part-time temporary position (30 hours per week) will be filled from this posting for the Bluffton DMV Field Office. Assignment will end on or before August 31, 2015._ The Customer Service Representative reports directly to the Branch Office Manager. The incumbent has limited knowledge of transactions and services. Under direct supervision, the Customer Service Representative typically performs routine and common transactions to include operating camera, performing Quick Hits, renewal of registrations and renewal of credentials. These transactions call for limited analysis and decision making. Supervisors assists the Temp in any problem solving and decision making. The Temporary Customer Service Representative may be called upon to perform some or all of the tasks listed below:
_Performs "A" Transactions-Quick Hits(Handicap Placards, Driving Records and turn in License Plasters._
_Performs "B' transactions-Renewal of registrations._
_Performs "C" Transactions-Renewal of credentials._
_Operate camera._
Minimum and Additional Requirements:
A high school diploma plus two (2) years clerical experience.
Must complete a nationwide background check to include finger prints prior to being certified to administer CDL knowledge skill tests. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Test and Knowledge Test.
The Customer Service Representative must have the ability to retain knowledge of DMV policy and procedure and an understandng of the degree to which procedure of policy impacts the successful fulfillment of his/her specific task. The Customer Service Representative must have a working knowledge of the Phoenix System and related hardware. The ability to explain policy and procedures to customers. Ability to apply basic computer skills, customer service, good communication skills and must be a team player. Must have the ability to work under pressure during peak workload periods. Limited overtime may be required to meet departmental deadlines or to serve all customers.
Must have the ability to pass New Temp Employee training to have a working knowledge of the Phoenix System and related hardware. Knows whom in the office/unit to approach for guidance, assistance, or problem resolution.
Must attend required training. Training will consist of three (3) days at Headquarters in Blythewood.
Scheduled vacations will not be permitted.
Newly hired CSR Temps will start their assignment in December 2014 in order to attend 3-Days of Mandatory Training. Returning CSR Express Temps (already trained) will start January 2, 2015.
Preferred Qualifications:
A working knowledge of the Phoenix computer system.
Additional Comments:
This position, located at the Bluffton DMV Field Office, may be required to relocate to a Customer Service Center within a 30 mile radius of the present Customer Service Center to meet staffing needs.
Tasks are completed in a climate controlled office setting. The work requires sitting and/or standing for prolonged periods of time, walking and constant talking.
Supplemental questions are considered part of your official application. Please complete the on-line State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Job Title: Administrative Specialist II/Customer Service Representative - 43573
Agency: Department of Motor Vehicles
Opening Date: Mon. 10/13/14
Closing Date/Time: Mon. 10/20/14 5:00 PM Eastern Time
State Salary Range: $10.33 - $19.11 hourly
Agency Hiring Range: Min: Max:$12.25
Job Type: Temporary - Part-Time
Location: Beaufort County, South Carolina
Normal Work Schedule: This position will require the employee to be able to work flexible hours as determined by the supervisor.

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